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Effective Date: October 21, 2026
Welcome to the official shipping policy page of www.electronicasteren.com, operated by ELECTRONICA STEREN SA DE CV. As a local Mexican tech accessory store built around the core promise of Daily Tech That Fits Your Busy Lifestyle, our team curates every local-quality tested phone protection and stable Type-C gear specifically designed to match Mexico’s busy commutes, warm weather and on-the-go daily routines. This shipping policy is formulated to clearly outline all our order delivery rules, shipping fee standards, timeline expectations and related service arrangements, to help every user across the country get their scratch-resistant phone covers, fast-charging tangle-free Type-C cables and adapters smoothly, and make sure you can keep your phone safe and stay connected all day long without unnecessary delays. All users who place orders on our platform confirm that they have read, understood and fully agreed to all the terms in this policy once their order is successfully submitted.
We currently provide domestic shipping services covering every state and municipality across the full territory of Mexico. No matter if you are located in a busy urban area like Ciudad de México, a coastal tourist city, or a remote small town in inland Mexico, our partnered local courier network can deliver your purchased tech accessories to the exact address you specify at checkout. We do not support international cross-border shipping at this stage, and all orders placed on our www.electronicasteren.com platform must have a valid delivery address within the territory of Mexico to be eligible for processing. If you enter a delivery address outside of Mexico during checkout, our system will automatically block the order and notify you to modify the address to a domestic valid location.
Once your payment for the order is confirmed successfully on our platform, our in-house order fulfillment team based at our headquarters in Ciudad de México will start processing your package as soon as possible:
Before dispatching your package, our team will conduct two rounds of inspection: first verify that the model, color and quantity of the products you ordered are 100% accurate, then check that every item is free of manufacturing defects, to make sure you receive fully qualified local-quality tested tech accessories that can keep up with your daily routine from the moment you unbox the parcel.
We adopt a transparent, no-hidden-fee shipping fee calculation system for all domestic orders in Mexico:
All shipping fees will be clearly displayed on your order checkout page before you confirm your payment, and there will be no additional hidden shipping charges billed to you after you complete the order payment.
The actual delivery time of your order depends on your specific delivery location and the shipping method you selected at checkout:
Once your order is dispatched from our warehouse, we will send a dispatch notification email to your registered email address, with a real-time traceable tracking link attached. You can click the link to check the latest status and location updates of your parcel at any time, and get a clear estimated arrival time for your package.
Please make sure that the delivery address, consignee full name, and contact phone number you fill in during checkout are accurate and valid, to avoid delivery failures caused by incorrect information. Our courier will attempt to deliver your parcel twice to the address you specified. If no one is available to sign for the package during the two delivery attempts, the parcel will be temporarily held at the nearest local courier pickup point, and you will receive a notification with the pickup address and valid holding period. You will need to arrange pickup within the 7 calendar day holding window to avoid the parcel being returned back to our warehouse.
If your tracking information shows that your package is marked as delivered but you have not received the parcel, please contact our customer service team within 3 working days, we will immediately initiate an investigation with our courier partner, and arrange a free re-dispatch of your order or coordinate other suitable solutions for you after confirming the parcel is truly lost in transit.
For any questions related to shipping services, you can reach us through our official channels at any time:
Our local delivery team is dedicated to getting your reliable, life-proof tech accessories to your door quickly, so you never have to deal with a dead charging cable or cracked phone screen ruining your busy day in Mexico.